It snowed a bit here today. And I do mean just a bit – three or four inches on high ground, maybe half that lower down. That’s a light snowfall, as far as I’m concerned. Judging by the news here, you’d be forgiven for thinking that it’s Armageddon. More fool me, I went out in it… and it took me pushing three hours to travel about ten miles to get home.
I probably shouldn’t be surprised. This was the scene in Manchester city centre at about 6pm:
That’s a light dusting of snow, nothing more (to be fair, there is more here, ten miles to the north-east). Note the complete absence of salt or grit on either the road or the pavement. This was far from the most treacherous place in the city centre – the pavements in front of Debenhams in Market Street were slick with ice and very slippery (and no, neither Debenhams nor Manchester City Council had put any salt down). The Market Street Metrolink platform was just as bad – there had been no attempt to clear the lying snow, which had been compacted to ice under passengers’ feet, and nobody had put grit down.
Where I live is fairly high up, a few hundred feet higher than the city centre, and it’s not all that unusual for the public transport system here to experience some disruption when snow falls. I grew up here, I know what the weather can do, and I have the bus and train company websites bookmarked on my BlackBerry so that I can check for service updates if I go out when there’s snow on the ground (it slightly irritates me to do this, given that I’ve spent a big chunk of my adult life living in Toronto, a city that deals with far larger snowfalls every winter, usually without anything like the level of disruption snow causes here). I checked First Manchester‘s service updates page regularly; for most of the day (until some point after I got home, in fact) it showed only a bland message saying that there may be some weather-related delays. In the past, when there have been problems, this page has carried a fairly extensive list of specific services that are cancelled or diverted due to the weather. Since no such list was displayed, I assumed I was OK, and didn’t rush to come home.
The fun started when I went to catch a bus out of Manchester. There were no departing buses to be seen at my stop. Inbound buses (it’s the terminus) were dropping off passengers then going out of service, which isn’t a good sign (there’s supposed to be a bus between Manchester and Oldham town centre every ten minutes at that time of day). Rather than wait, I went to catch a train. The train departed exactly on time, and arrived at my station exactly on time. The station, however, was a mess:
That’s the platform, stairs and footbridge at Greenfield station. Nobody had made any attempt to clear the snow. No salt had been put down anywhere, even on the stairs. The station is staffed on Saturdays until 3.30pm, and sees one train an hour in each direction, timetabled to leave at more or less the same time. Aside from a window of about 15 minutes before both trains depart, it’s never that busy, so the lack of any salt anywhere on the platforms, staircases and footbridge basically comes down to laziness. It’s not as if this snowfall was unexpected. It was forecast 72 hours in advance, and arrived more or less exactly on schedule – and yet, obviously, the station’s staff (and their managers) didn’t bother to take even the simplest steps to mitigate the effect of the snowfall. I don’t know why this surprised me – I use Northern Rail regularly, and they’re committed to excellence in customer service in roughly the same way as the Communist Party of China is committed to promoting democracy – but it did. They usually make at least some effort, but they didn’t today.
The fun, for me, was only just beginning. The road outside Greenfield station is on a steep hill; it’s treacherous in ice, buses are often diverted away from there when there’s snow or ice on the ground, so I walked up to the main road (by now it was about 9pm, and the snow had long since stopped falling in any quantity). There was perhaps three inches of snow on the ground; usually, OMBC does a reasonably efficient job of clearing snow from the main roads, and you’d expect one of the borough’s major routes to be reasonably clear nine hours after the beginning of a snowfall that left an accumulation of only three or four inches. Not tonight:
It had probably been gritted, but not for several hours, and it hadn’t been ploughed. First Manchester’s mobile website still – again, nine hours after snow had begun to fall – showed only a bland message about possible snow-related delays, so I waited. Half an hour after my bus was due to arrive, I caught another service into the next village (easier place to pick up a taxi, and the bus shelter there has a seat). I asked the driver whether the service I was waiting for was running or not, and he didn’t know; he couldn’t be bothered to use his radio to try and find out. It wasn’t that cold, and the road was clearly open, so I waited… for three quarters of an hour, at which point a bus came along that would deposit me within a mile or so of home. Rather than ring a taxi, I caught it and walked. This bus ran more or less exactly on time; there was no sign at all of the service I’d been waiting for. The driver of the bus I caught thought it probably wasn’t running, but didn’t know for sure (and, again, couldn’t be bothered to get on the radio and find out); First finally got around to updating their website with a list of services that weren’t running at some point after 11pm, and the service I waited for for over an hour and a half is not listed there.
The walk home – mostly uphill through uncleared streets – was lovely.
And all of this for three or four inches of snow! It’s pathetic. More than that, it shows the management of a mostly privatised transport system on which the bottom line is corporate profit holding their paying customers in absolute, unyielding contempt. This was a minor snowfall, forecast days in advance – but the snow was forecast to fall at the weekend, which means that deploying additional personnel to clear platforms and bus stops of snow, put grit down, and keep passenger information systems properly updated with details of service disruptions would have meant paying overtime, which would eat into profits (never mind that we’ve had above-inflation fare increases on both the buses and the trains within the last month, in both cases without even the hint of a promise of any improvement in services in return). The snow falling at the weekend probably accounts for the state of the main roads as well – to be fair to the council here, on weekdays, with this amount of snow, they usually do a better job than they did today. Presumably they too wanted to avoid paying out too much overtime.
Beyond that, the prevailing mentality here does seem to be that clearing snow is somebody else’s problem. Toronto has a fairly strict bylaw outlining when and how snow must be removed from sidewalks, pathways etc following a snowfall, and this level of snow clearance is the responsibility of the owner or occupant of each building. We don’t have any such law here, so nobody bothers – including city centre businesses (and, really, it’s not as if putting salt down on the pavement in front of, say, Debenhams would have eaten up more than about 20 minutes of someone’s time – I repeat, we did not have a major snowfall today, and there was far less snow in the city centre than there is here). The snow on the pavements either piles up to the point where it gets into your shoes, or it compacts into ice, because nobody takes responsibility for clearing the pavement in front of their own property. Indeed, there’s an obnoxious perception that clearing snow and gritting in front of your home or business can get you sued if someone slips and falls on the section you cleared. And no, don’t worry, I’m not going to list every single revolting thing this says about British society.
And then there’s the private cars. When snow falls here, it’s as if parking regulations suddenly no longer apply. People bring their cars down from side roads (which, admittedly, are often steep, quickly become impassable, and are never the first to be cleared) and park them on the main road – anywhere on the main road, including on double yellow lines, around blind bends, and in front of bus stops, reducing two-lane roads to a single car-width of carriageway. Since that’s too narrow for two buses to pass, the result is severe disruption – like I experienced this evening – for anyone trying to get around by bus, even after a relatively minor snowfall. These cars, of course, are never ticketed or towed, despite being parked illegally. If we put in place a system of designated snow routes that became absolute no-parking zones after a snowfall in order to facilitate snow clearance and enable traffic to move freely in both directions, and enforced it, an awful lot of this disruption would be avoided.
Unfortunately, that would require planning, and common sense, and when snow falls in this country both of those things magically disappear. We had three or four inches of snow, and it was forecast days in advance. Some delays are understandable; letting chaos result from such a minor snowfall is not.
And the Northern Rail and Metrolink managing directors – I’m looking at YOU, Ian Bevan and Chris Coleman – who failed to put protocols in place to ensure that station platforms would be gritted ahead of a snowfall should be fired. Even given the generally pathetic way we deal with snowfalls in the UK, that takes a special kind of incompetence.